You have 14 days from the delivery date to return unworn items. This period starts from the moment you physically receive the product.
For custom-made or personalized items, the right of withdrawal does not apply, except for manufacturing defects.
You may request an order cancellation exclusively within 12 hours of purchase confirmation by contacting Customer Care at support@vessano.com with your order number.
Once 12 hours have passed, the order can no longer be cancelled. You may still exercise your right of return within 14 days of delivery.
You can use the digital function Request a return (withdraw from the contract here) or send an email to support@vessano.com within 14 days of delivery, indicating:
Within 24 hours you will receive a confirmation email with detailed instructions and the waybill (shipping label) for the scheduled pickup.
Place the garment in its original protective packaging with all tags attached and affix the shipping label to the outside of the box.
We handle everything: we generate the return waybill and schedule insured doorstep pickup with an express courier directly at your address. You do not need to pay anything upfront to the courier: the insured return shipping fee (€25 for Italy, €50 for Europe, €150 for the Rest of the World including customs clearance) will simply be deducted from your final refund.
Every return is personally overseen by our team to guarantee a seamless process, both in Italy and worldwide:
For every return you receive an email notification and the same update appears on the “My Orders” page.
As soon as we register the return, your order will show the updated status in real time.
The refund will be processed using the same payment method used for the original purchase:
We refund the amount paid for the item net of the insured return shipping fee (€25 for Italy, €50 for Europe, €150 for the Rest of the World including customs clearance). In case of a defective item or error on our part, the refund is 100% full with no deductions.
We currently do not offer a direct exchange service. To change size or color:
For any questions about returns or for assistance:
Email: support@vessano.com
WhatsApp: +39 379 175 5562
PEC: vessano@pec.it
Pursuant to Directive (EU) 2019/771 and the relevant provisions of the Italian Consumer Code (Legislative Decree 206/2005 as amended), all VESSANO garments purchased by consumers are covered by the Legal Warranty of Conformity for a period of 24 months (2 years) from the date of physical delivery.
VESSANO garments are crafted exclusively from superior-grade natural hides. As an authentic, living organic material, subtle variations in grain, natural vein lines, delicate color nuances, or soft creasing do not constitute defects or manufacturing flaws. Instead, they serve as the irreplaceable organic hallmark of noble leather, certifying that each VESSANO creation is truly one-of-a-kind and exclusive.
The warranty covers any non-conformity existing at the time of delivery, including manufacturing defects, structural seam defects, hardware malfunctions (zippers, snaps, buckles), or deviations from described garment specifications.
For any lack of conformity that becomes apparent within the first 12 months of delivery, it is legally presumed to have existed at the time of delivery, unless proven otherwise.
In the event of an established lack of conformity, you are entitled to:
The legal warranty of conformity strictly excludes:
To initiate a warranty claim:
This information may be updated periodically to comply with regulatory changes. The latest version is always available on this page.
Last update: October 12, 2026